Identifying customer satisfaction: Customer Relationship Management) CRM) or Call Centre (CC)

Telecommunication Company should have a strategy how they will implement many kind telecommunication ideas and innovation indeed such asĀ  mobile internet service (CDMA1x, GPRS, 3G, EVDO) to their customers. The things that they have much concern during deploy such services are international bandwidth capacity, Radio Frequency (RF) occupancy and the backbone utilization to connect the [...]

Smart Telecom launches Blackberry (BB) service

Now days, telecommunication companies in Indonesia lauch many telecommunication ideas and now they focus to compete providing Blackberry (BB) service to their subscriber with several of packages they offered. Telecommunication companies with CDMA platform also provide Blackberry (BB) service since this kind of telecommunication ideas has high demand and keep growing day by day. Smart [...]

Bundling mobile phone packages

Bundling mobile phone packages is becoming a favorite while telecommunication companies plan to launch new telecommunication ideas lately. There are many bundling mobile phone packages that they can be chosen to equip the new product and service of telecommunication ideas. Samsung Genio Touch could be one of the bundling mobile phone packages which have [...]

Anticipating the huge traffic of WAP service

Wireless Application Protocol (WAP) service is one of innovation and telecommunication ideas on the internet accesses where mobile telecommunication subscriber will be able to access the internet through their mobile phone. WAP service require WAP client on the mobile phone and it means that mobile phone should support java application to implement such telecommunication [...]