Android Phones Update » Telecommunication Company http://mytelecomidea.com Specifications, Features, Applications, Games,Versions, Carriers and Rumors Thu, 02 Feb 2012 14:10:24 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 The most viewed video in youtube: “Keong Racun” by Shinta and Jojo http://mytelecomidea.com/2010/08/the-most-viewed-video-in-youtube-%e2%80%9ckeong-racun%e2%80%9d-by-shinta-and-jojo/ http://mytelecomidea.com/2010/08/the-most-viewed-video-in-youtube-%e2%80%9ckeong-racun%e2%80%9d-by-shinta-and-jojo/#comments Mon, 02 Aug 2010 14:44:02 +0000 engineer http://mytelecomidea.com/?p=431 Continue reading]]> Shinta and Jojo just become the new celebrities in Indonesia due to their video on youtube was downloaded by million people. The video is contained lip-sync of “Keong Racun” song that has duration about 5 minutes. Shinta and Jojo dance very attractive with beautiful face on camera and keep singing “Keong Racun”. Their beautiful face and attractive dance lead people to download the video and watch them on youtube. Beside the most viewed video in youtube, the “Keong Racun” by Shinta and Jojo also become the hottest trending topic on twitter. In Addition, the UK newspaper site, The Independent upload this phenomenon news on their site

Currently Shinta is a student of Education University of Indonesia (UPI) and Jojo is a student of Pasundan University (Unpas) Bandung. Both Shinta and Jojo will have more blessing since Telecommunication Company and vendor like Telkom Flexy and Nokia are interested to make as endorser to their new telecommunication product called FlexiNet

Facebook fever in Indonesia leads people to express their selves. Shinta and Jojo is one of facebook users who express their selves by uploading lip-sync of Keong Racun on youtube. Moreover, cheap internet tariff and massive promotion from telecommunication companies drive many people to keep connected and make more relationship with each other through facebook. Through Blackberry service, people can update their status every time on facebook as telecommunication companies give cheap tariff to facebook service and more low end mobile phone which support this application

In the beginning, Shinta and Jojo want to let their friend on facebook know that they have new lip-sync of Keong Racun by uploading this video on youtube. However they got more blessing, million people love their video and become the most viewed video on youtube and also the hottest trending topic on twitter

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]]> http://mytelecomidea.com/2010/08/the-most-viewed-video-in-youtube-%e2%80%9ckeong-racun%e2%80%9d-by-shinta-and-jojo/feed/ 0 Flexi Telkom and ESIA Bakrie Telecom plan to merge http://mytelecomidea.com/2010/06/flexi-telkom-and-esia-bakrie-telecom-plan-to-merge/ http://mytelecomidea.com/2010/06/flexi-telkom-and-esia-bakrie-telecom-plan-to-merge/#comments Mon, 14 Jun 2010 04:06:22 +0000 engineer http://mytelecomidea.com/?p=282 Continue reading]]> Flexi Telkom and ESIA Bakrie Telecom plan to merge. That is the hot news of the telecommunication market in Indonesia right now. Telkom plans to merge the business unit FLEXY with ESIA Bakrie Telecom.  The merger will generate new affordable CDMA Telecommunication Company. FLEXY right now has about 15 million subscribers and Bakrie Telecom 10 million subscribers. The merger will produce a new CDMA Telecommunication Company that will have more strategic business to compete with GSM network. Telkom will spin off FLEXY to able to cooperate with Bakrie Telecom.

The merger will gain many benefits for both Bakrie Telecom and Telkom. We know that Bakrie Telecom is one of the telecommunication company in Indonesia which always presenting new fresh idea and innovation to the market. Bakrie Telecom has disruptive idea to any telecommunication service they create and as the result, we can find many telecommunication ideas and innovation from Bakrie Telecom in the market and responded well by market such as Value Added Service (VAS) on HP ONLINE, HP MUSIC, HP CONNECT etc which integrate famous social network such as Facebook, twitter and messaging tool (Yahoo messenger, Gtalk, WLM) into single low mobile phone

Meanwhile Telkom is the Telecommunication Company which has wide telecommunication infrastructures spread and covered many areas, rural and urban once. Telkom has strong fundamental of telecommunication infrastructures and the thing that Bakrie Telecom did not have. This situation can be utilized by both Bakrie Telecom and Telkom to have high innovation and supported by reliable network. The merger will be a good decision for both telecommunication companies

More over, right now there are more than 10 telecommunication companies in Indonesia and they should have high innovation and strong network to win the competition instead of cheap tariff to any telecommunication service they deploy

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]]> http://mytelecomidea.com/2010/06/flexi-telkom-and-esia-bakrie-telecom-plan-to-merge/feed/ 1 Mobile phone with Facebook application and BREW platform: HP Connect, HP Idolaku and HP Musik http://mytelecomidea.com/2010/05/mobile-phone-with-facebook-application-and-brew-platform-hp-connect-hp-idolaku-and-hp-musik/ http://mytelecomidea.com/2010/05/mobile-phone-with-facebook-application-and-brew-platform-hp-connect-hp-idolaku-and-hp-musik/#comments Tue, 04 May 2010 14:59:31 +0000 engineer http://mytelecomidea.com/?p=212 Continue reading]]> High demand on mobile phone with Facebook application as one of the features drives Telecommunication Company to launch low and middle mobile phone with Facebook application. High end mobile phone will permit mobile telecommunication user to access Facebook directly through WAP application and Opera Mini but not on the low mobile phone. To fulfill this requirement, Telecommunication Company launches BREW application to introduce many Value Added Services (VAS) including Facebook application.

Bakrie Telecom is one of the CDMA telecommunication Company which introducing low end mobile phone with Facebook application and running under BREW platform. BREW platform which introduced by QUALCOM is giving many flexibility to create various Value Added Service (VAS) including Facebook application. Low mobile phone which already developed by Bakrie Telecom cooperated with Huawei and supporting Facebook application such as HP Musik, HP Idolaku and HP Connect. Those mobile phones are running under BREW platform to enable Facebook application and Value Added Service (VAS) inside the mobile phone

HP Connect and HP Idolaku are two mobile phones which providing Facebook application as the main service. With low price and high feature such as Facebook application, both mobile phone, HP Connect and HP Idolaku are the most wanted mobile phone in Indonesia market right now. Meanwhile HP Musik is the middle mobile phone which allowing mobile telecommunication subscriber to download full track music and play them on that mobile phone. Beside allowing to download full track music, HP Music is equipped by Facebook application to give more experience to mobile telecommunication subscribers

HP Connect, HP Idolaku and HP Musik are developed by Bakrie Telecom cooperated with Huawei as the manufacturer. Meanwhile to enable BREW platform and inserting many applications inside the mobile phone, Bakrie Telecom should cooperate with others three parties two provide the client application and contents. And the results, HP Connect, HP Idolaku and HP Musik are equipped by many VAS application including Facebook application

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]]> http://mytelecomidea.com/2010/05/mobile-phone-with-facebook-application-and-brew-platform-hp-connect-hp-idolaku-and-hp-musik/feed/ 7 New idea and risk of Value Added Service (VAS): Facebook application http://mytelecomidea.com/2010/04/new-idea-and-risk-of-value-added-service-vas-facebook-application/ http://mytelecomidea.com/2010/04/new-idea-and-risk-of-value-added-service-vas-facebook-application/#comments Fri, 30 Apr 2010 12:28:24 +0000 engineer http://mytelecomidea.com/?p=207 Continue reading]]> Providing facebook application service on low and middle mobile phone is a great idea to produce huge new mobile telecommunication subscribers. This is reasonable since everyone update their status on Facebook every time. Beside it is a great idea and potential revenue will be retrieved, Facebook application based on BREW or Java platform will have high risk especially on the protocol used by their server to connect to facebook.com. The idea is simple, how to create a Value Added Service (VAS) which able to access facebook by using another protocol beside http. Application Programming Interface (API) is the most solution to communicate with the facebook.com server

As expected, telecommunication provider with such Value Added Service (VAS) produce significant new mobile telecommunication subscribers especially they who addicted with facebook. There is a potential risk beside benefit they already received by introducing facebook application on low and middle mobile phone. By using BREW or JAVA application to create facebook application on low and middle mobile phone, telecommunication Company should anticipate any changing on API protocol itself that must be done by facebook.com once they realize that that traffic is increasing and influencing the its performance

The risk will come once telecommunication Company late to update their API protocol. This changing is affecting to the facebook application performance that will appear once mobile telecommunication subscriber access the facebook. The problem that comes could be many things and the big problem is unable to access facebook to update the status, giving comments etc.  it is definitely generating new task for telecommunication company itself that is giving notification and answering to the subscribers’ complaint that must they did once unable to access facebook application on their mobile phone

Therefore, this new idea (implementing facebook application on low and middle mobile phone ) should anticipate the risk that must come when facebook.com change or update the API protocol that must they did

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]]> http://mytelecomidea.com/2010/04/new-idea-and-risk-of-value-added-service-vas-facebook-application/feed/ 0 Identifying customer satisfaction: Customer Relationship Management) CRM) or Call Centre (CC) http://mytelecomidea.com/2010/02/identifying-customer-satisfaction-customer-relationship-management-crm-or-call-centre-cc/ http://mytelecomidea.com/2010/02/identifying-customer-satisfaction-customer-relationship-management-crm-or-call-centre-cc/#comments Fri, 05 Feb 2010 16:28:45 +0000 engineer http://mytelecomidea.com/?p=136 Continue reading]]> Telecommunication Company should have a strategy how they will implement many kind telecommunication ideas and innovation indeed such as  mobile internet service (CDMA1x, GPRS, 3G, EVDO) to their customers. The things that they have much concern during deploy such services are international bandwidth capacity, Radio Frequency (RF) occupancy and the backbone utilization to connect the entire of region which has this service. Telecommunication Company will plan to deploy the network infrastructures and make sure that they have enough resource to cover current subscribers and still capable to handle to high traffic while their subscribers growing fast. Telecommunication Company can say that they have a good performance of mobile internet service while those resources above (bandwidth, RF and backbone) are always available to handle many innovation of telecommunication services
Survey to subscribers used to be done by Customer Relationship Management (CRM) or Call Centre (CC) department. They are responsible to maintain the subscribers and providing answers to any question and complaint coming from subscribers. Survey to subscribers need to be done periodically to identify if the service and product they have been launched to their subscribers are still response well or not. by Customer Relationship Management) CRM) or Call Centre (CC) team can collect much information from them. The information they can collect to identify the mobile internet service are;

1. How fast mobile internet service they can get during access to internet
2. if the tariff is too expensive or fair
3. if they often experience network problem that influence their activity to access to internet
4. How many time per day they spent to surf using mobile internet service
5. if they experience difficulty while they want to call the customer care to resolve a problem on their mobile internet service
6. are the service important to them or not
7. how much the service supporting their activity
8. And the last question, are they satisfied enough with the current service?

And to complete the survey lists, we can ask the subscriber to suggest anything to the Telecommunication Company to improve telecommunication services

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]]> http://mytelecomidea.com/2010/02/identifying-customer-satisfaction-customer-relationship-management-crm-or-call-centre-cc/feed/ 3 Why telecommunication companies need customer care? http://mytelecomidea.com/2010/01/why-telecommunication-companies-need-customer-care/ http://mytelecomidea.com/2010/01/why-telecommunication-companies-need-customer-care/#comments Fri, 15 Jan 2010 05:01:48 +0000 engineer http://mytelecomidea.com/?p=107 Continue reading]]> Each telecommunication company plan to get as many as subscribers through several ideas and innovations of telecommunication services they have been launched. More subscribers they have mean more revenue they will gain but as at the same time more complaints will come to their customer care. There is much kind of methods while Telecommunication Company plans to introduce the ideas and innovation of telecommunications services. Some of them will deploy a sustain network infrastructures to make sure that all sessions from subscribers will be served by their network. Meanwhile some telecommunication companies prefer to introduce the product and service of telecommunication ideas to the market by existing network infrastructures and once they responded well by their mobile telecommunications subscribers they start to deploy massive network infrastructures
The point is how to reduce complaints from subscribers while their product and services of telecommunication ideas has been in the market. Subscribers will keep complaint while they notice that they have poor performance service for long time although have complained before. The root cause of problem could be in many points e.g. three parties which can not be controlled by telecommunication but subscribers will not aware about it all. They only care that the telecommunication service they have been introduced should run well.
Therefore, at the same time, if Telecommunication Company has more subscribers, they will deploy more customer care branch or increasing the people who handling the complaints. Actually customers care has many functions but it refer to complaints handling since subscribers usually will call them once they got a problem. The main functions of customer care are;
1. Subscribers awareness
Usually periodically they will update the new and existing the ideas and innovations of telecommunication service they have to their subscribers so then subscribers will aware and are interested to subscribe, register or join to the new and existing telecommunication services
2. Maintain the subscribers.
This is also periodically action they will take to maintain their subscribers especially to prepaid subscribes which has expired time status and suggest them to top up the balance.
3. Customers satisfaction.
They responsible to give customers satisfaction while they call him to any purpose related to the telecommunication services
4. Survey.
They also can do “online survey” to get more information from subscribers about their service, pricing etc
5. Complaint handling
Giving an answer the to any complaint coming to them and understand well by their subscribers

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]]> http://mytelecomidea.com/2010/01/why-telecommunication-companies-need-customer-care/feed/ 1 Ring Back Tone (RBT) Business http://mytelecomidea.com/2009/11/ring-back-tone-rbt-business/ http://mytelecomidea.com/2009/11/ring-back-tone-rbt-business/#comments Mon, 23 Nov 2009 17:42:37 +0000 engineer http://mytelecomidea.com/?p=32 Continue reading]]> I am sure each of us must set up Ring Back Tone (RBT) in our mobile phone either pop, classical, dance, rock or traditional song. Ring Back Tone (RBT) business is growing up dramatically since this service was introduced on GSM platform. The existence of Ring Back Tone (RBT) service is to replace old ring tone which there is no option while you call some one. Ring Back Tone (RBT) service is ring tone which you will hear when you call some one once he already activated the service. It is different with the old ring tone you used to heard, Ring Back Tone (RBT) service is coming with various ring tone which can be set up based on subscriber requirement

Ring Back Tone (RBT) business is high profit business to each parties involved to this business since with attractive service they can give, there will be millions subscribers will submit to this service. Ring Back Tone (RBT) business involves several parties such telecommunication companies, Music Label and Content Provider (CP). They have their own role to run Ring Back Tone (RBT) service. Telecommunication companies provide the telecommunication infrastructures and existing subscribers, Content Provider (CP) responsible to provide contents and application service which will be integrated to telecommunication system belong to telecommunication companies. Meanwhile Music Label is the owner and copy right of each songs will be played on mobile phone subscribers

Ring Back Tone (RBT) Business is giving higher profit to the telecommunication companies rather than others parties involve to this service (Music Label and Content Provider). This is why Ring Back Tone (RBT) service will be one of priority service for old telecommunication companies or new one. It can predict that almost 50% of their telecommunication subscriber will subscribe to the Ring Back Tone (RBT) service. Suppose Telecommunication Company has 10 millions mobile telecommunication subscribers. It means at least 5 millions will register to Ring Back Tone (RBT) service. For your information that a half of revenue per subscriber (50%) will belong to telecommunication company and the rest will be divided between Music Label and Content Provider. Suppose per song, Telecommunication Company will charge Rp 10.000 for one month subscription and if there are 10 millions mobile telecommunication subscribers register to to Ring Back Tone (RBT) service, you can imagine how much revenue they will achieve

That is why almost each of telecommunication companies will have to Ring Back Tone (RBT) service to enrich their telecommunication services

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