Android Phones Update » bandwidth http://mytelecomidea.com Specifications, Features, Applications, Games,Versions, Carriers and Rumors Thu, 02 Feb 2012 14:10:24 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 Identifying customer satisfaction: Customer Relationship Management) CRM) or Call Centre (CC) http://mytelecomidea.com/2010/02/identifying-customer-satisfaction-customer-relationship-management-crm-or-call-centre-cc/ http://mytelecomidea.com/2010/02/identifying-customer-satisfaction-customer-relationship-management-crm-or-call-centre-cc/#comments Fri, 05 Feb 2010 16:28:45 +0000 engineer http://mytelecomidea.com/?p=136 Continue reading]]> Telecommunication Company should have a strategy how they will implement many kind telecommunication ideas and innovation indeed such as  mobile internet service (CDMA1x, GPRS, 3G, EVDO) to their customers. The things that they have much concern during deploy such services are international bandwidth capacity, Radio Frequency (RF) occupancy and the backbone utilization to connect the entire of region which has this service. Telecommunication Company will plan to deploy the network infrastructures and make sure that they have enough resource to cover current subscribers and still capable to handle to high traffic while their subscribers growing fast. Telecommunication Company can say that they have a good performance of mobile internet service while those resources above (bandwidth, RF and backbone) are always available to handle many innovation of telecommunication services
Survey to subscribers used to be done by Customer Relationship Management (CRM) or Call Centre (CC) department. They are responsible to maintain the subscribers and providing answers to any question and complaint coming from subscribers. Survey to subscribers need to be done periodically to identify if the service and product they have been launched to their subscribers are still response well or not. by Customer Relationship Management) CRM) or Call Centre (CC) team can collect much information from them. The information they can collect to identify the mobile internet service are;

1. How fast mobile internet service they can get during access to internet
2. if the tariff is too expensive or fair
3. if they often experience network problem that influence their activity to access to internet
4. How many time per day they spent to surf using mobile internet service
5. if they experience difficulty while they want to call the customer care to resolve a problem on their mobile internet service
6. are the service important to them or not
7. how much the service supporting their activity
8. And the last question, are they satisfied enough with the current service?

And to complete the survey lists, we can ask the subscriber to suggest anything to the Telecommunication Company to improve telecommunication services

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]]> http://mytelecomidea.com/2010/02/identifying-customer-satisfaction-customer-relationship-management-crm-or-call-centre-cc/feed/ 3 Issues on the mobile broadband internet service http://mytelecomidea.com/2009/12/issues-on-the-mobile-broadband-internet-service/ http://mytelecomidea.com/2009/12/issues-on-the-mobile-broadband-internet-service/#comments Mon, 28 Dec 2009 09:47:21 +0000 engineer http://mytelecomidea.com/?p=75 Continue reading]]> Two things that need to be anticipated by telecommunication companies while they provided mobile broadband internet services to their subscribers are, there will be high demand to this service and high capacity requirement of international internet bandwidth. To anticipate two issues above, telecommunication companies need to do more expensive efforts they are adding more BTS at many areas and upgrade the international bandwidth capacity. As you know broadband service require high capacity bandwidth so then subscribers will feel comfortable while browse to youtube, downloading huge files and accessing email with smoothly at the same time.

Unfortunately, telecommunication companies prefer to choose another way to cover high demand and bandwidth requirement above as the first option. As the result, subscriber will face unstable internet connection for long time and finally some of them decide to migrate to internet service provider with provide dedicated connection. The reason why a telecommunication company is it is too expensive to deploy new telecommunication infrastructures to fulfill mobile broadband internet service requirement. More over, their competitors are doing the same service at the same market. They will think many times to do expensive efforts above.

With dedicated connection provided network provider, subscriber will be guarantee to have high speed Internet according to the packages they have chosen and will no more experience unstable connection which always happen to mobile broadband internet service.

Mobile broadband internet service was introduced to give different experience to subscriber while they browse to the internet. Unfortunately they used to face unstable connection after about 3-4 months since the first launched due to two issues above. The way to resolve the issue is depending on the telecommunication company itself. Unfortunately, they prefer to resolve the issue on the mobile broadband internet service with alternative option rather than upgrade the capacity. And as the result, more subscriber migrate to another telecommunication companies or internet provider

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