Blackberry’s subscriber growth in Indonesia is increasing very fantastic. Mobile telecommunication companies should create the best service and innovation to maintain their blackberry subscriber instead of cheap tariff. Representing service centre in many strategic places is a good idea to make sure that all subscribers’ complaint will lead a solution. Telkomsel as one of the mobile telecommunication companies in Indonesia which has many Blakcberry subscribers realized this issue. To manage Blackberry subscriber complaints, Telkomsel is giving many solutions and innovations. The new idea to provide Blackberry service centre is by launching blackberry bus.
Telkomsel Blackberry bus is mobile service centre which dedicated for Telkomsel blackberry subscribers. Telkomsel blackberry bus is mobile service centre will educate Telkomsel blackberry subscriber and service centre to any complaints that they find during on the event. Telkomsel blackberry bus also can do live demo and provide much information about Telkomsel Blackberry product. Telkomsel Blackberry bus is additional service centre provided by Telkomsel beside 24/7 service centre which we can reach them by phone
Telkomsel is giving many Blackberry services to their subscribers. Blackberry subscribers can choose which the best packages suit for their need and definitely they have competitive tariff. Telkomsel Blackberry packages that they can choose are BES (BlackBerry Enterprise Solution) packages which is dedicated for corporate subscribers, BIS (BlackBerry Internet Service) packages which is dedicated for Telkomsel subscribers. Some features available of BIS packages are push mail , internet browsing, instant messaging (BlackBerry Messenger/BBM, Yahoo! Messenger, Google Talk, Windows Live Messenger, etc) and Social networking (Facebook, Twitter, MySpace, Flickr etc). The third Telkomsel blackberry package is Blackberry unlimited packages. There are two Blackberry unlimited packages: Lifestyle and Business packages
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