Identifying customer satisfaction: Customer Relationship Management) CRM) or Call Centre (CC)

Telecommunication Company should have a strategy how they will implement many kind telecommunication ideas and innovation indeed such as  mobile internet service (CDMA1x, GPRS, 3G, EVDO) to their customers. The things that they have much concern during deploy such services are international bandwidth capacity, Radio Frequency (RF) occupancy and the backbone utilization to connect the entire of region which has this service. Telecommunication Company will plan to deploy the network infrastructures and make sure that they have enough resource to cover current subscribers and still capable to handle to high traffic while their subscribers growing fast. Telecommunication Company can say that they have a Continue reading Identifying customer satisfaction: Customer Relationship Management) CRM) or Call Centre (CC)

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New competition on Value Added Service (VAS): Bakrie Telecom Vs Telkom

It is realized well by every telecommunication companies including Bakrie Telecom and Telkom that they should expand their telecommunication services to gain much more revenue and keep their mobile telecommunication subscribers. The new telecommunication service which called Value Added Service (VAS) is new innovation of telecommunication to create more attractive and valuable of services. VAS is Continue reading New competition on Value Added Service (VAS): Bakrie Telecom Vs Telkom

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Various cheap mobile phones with high end features on BREW platform

It was admitted by each telecommunication companies that providing valuable services, fresh innovation on telecommunication ideas will keep their subscribers to use their products and services and avoiding them to migrate to their competitor. There are many ways to provide valuable telecommunicationservices either through new or optimize existing telecommunication products and services. The new innovation is by providing bundling  mobile phone with BREW service as part of Value Added Service (VAS). The idea is how to Continue reading Various cheap mobile phones with high end features on BREW platform

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Twitter: new innovation from Bakrie Telecom

As the pioneer of innovation, Bakrie Telecom again launches a new innovation on telecommunication product that integrated with twitter. Twitter is a web site social networking services that provide facilities for users to  update the status by writing text with a maximum length of 160 characters via SMS. Currently Esia subscribers can use the facility Twitter to communicate and update its status in accordance with proprietary twitter account and be registered before through his website at twitter.com Continue reading Twitter: new innovation from Bakrie Telecom

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The best value added service in telecommunication business

Value Added Service (VAS) is recently generating significant revenue for telecommunication companies which offering various VAS services. The best Value Added Service (VAS) is the service which integrated many services into single platform either on the single mobile phone or single application platform. The best Value Added Service (VAS) requires each of telecommunication companies to keep updating and enhanced the entire of telecommunication system and the telecommunication idea it self.  To produce the best Value Added Service (VAS), telecommunication companies also should Continue reading The best value added service in telecommunication business

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New Telecommunication Idea: ESIA SUKA-SUKA

The idea is how to provide the prepaid mobile phone number needed by subscriber, it is not only needed by subscriber but really needed and it should be a special phone numbers. The mobile phone number that they have been searching for but they can not found or they found it somewhere but very expensive. I am sure that we want a special mobile phone number to our selves that easy to remember, remind me to a special memory, or lucky number. However in many cases we faced difficulty to find them and finally Continue reading New Telecommunication Idea: ESIA SUKA-SUKA

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ESIA ONLINE

Integrating several features on the single mobile phone is really giving many benefits either for telecommunication companies and mobile telecommunication subscribers. Innovation and idea of telecommunication service which integrate many services such as push mail service, yahoo messenger, Gtalk, Windows Live Messenger (WLM), Facebook application and Value Added Service (VAS) is Continue reading ESIA ONLINE

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Push mail service via BlackBerry service

BlackBerry service is one of the innovations on telecommunication services which succeed to generate revenue to each telecommunication companies such as Telkomsel, Indosat  XL and Smart Telecom. Push mail service is the main service which offered by BlackBerry service. Mobile telecommunication subscribers will receive the mail which come to their email account with has high mobility and flexibility. BIS (Blackberry Internet Service) and BES (Blackberry Enterprise Server) services are the common service which Continue reading Push mail service via BlackBerry service

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Why telecommunication companies need customer care?

Each telecommunication company plan to get as many as subscribers through several ideas and innovations of telecommunication services they have been launched. More subscribers they have mean more revenue they will gain but as at the same time more complaints will come to their customer care. There is much kind of methods while Telecommunication Company plans to introduce the ideas and innovation of telecommunications services. Some of them will Continue reading Why telecommunication companies need customer care?

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Smart Telecom launches Blackberry (BB) service

Now days, telecommunication companies in Indonesia lauch many telecommunication ideas and now they focus to compete providing Blackberry (BB) service to their subscriber with several of packages they offered. Telecommunication companies with CDMA platform also provide Blackberry (BB) service since this kind of telecommunication ideas has high demand and keep growing day by day. Smart Telecom is the first CDMA telecommunication company which offered Continue reading Smart Telecom launches Blackberry (BB) service

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